Purchases, Payments & Data Protection Policy

Magnified Influencer Awards – Website Policy for Purchases, Payments & Data Protection

Effective Date: 1st July 2025
Applies to: All domestic and international users

1. Introduction

This Website Policy outlines the legal terms and conditions governing all purchases, payments, and data protection practices for customers using the Magnified Influencer Awards (MIA) platform globally. By engaging with our services, users agree to comply with this policy regardless of their country of access.

2. Purchases and Commercial Transactions

2.1. Eligible Products & Services

Customers from anywhere in the world may use our platform to purchase:

  • Voting credits
  • Event tickets
  • Merchandise
  • Digital advertising packages
  • Sponsorship options

2.2. Global Access

Our services are available internationally. However, availability of certain services (e.g., physical merchandise shipping) may vary by country or region.

2.3. Order Confirmation

Orders are only confirmed once payment is fully received and a confirmation email or receipt is issued. MIA reserves the right to cancel any order for the following reasons:

  • Fraud detection
  • System error
  • Product or service unavailability
  • Breach of terms

3. Currency and Pricing

3.1. Global Currencies Supported

Payments are accepted in multiple currencies, including but not limited to:

  • Nigerian Naira (₦)
  • US Dollar ($)
  • British Pound (£)
  • Euro (€)
  • Other local currencies based on payment processor conversion

3.2. Currency Conversion

International users may be charged in their local currency, with automatic conversion managed by our secure third-party gateways. Exchange rates and bank fees are subject to your provider.

4. Payment Security and Processing

4.1. Payment Methods

We support:

  • Debit/Credit Cards (Visa, Mastercard, Verve, American Express)
  • Bank Transfers
  • Mobile money options (where available)
  • Secure payment links and QR code systems

All payments are processed through PCI-DSS-compliant gateways such as Flutterwave, Paystack, Stripe, or PayPal, depending on your location.

4.2. Data Security

We do not store your card details on our servers. All payment information is transmitted over encrypted SSL (Secure Socket Layer) connections and securely processed by third-party providers.

5. Refund and Cancellation Policy

5.1. Voting Credits

All payments made for voting credits are final and non-refundable. Due to the nature of live voting competitions, submitted votes cannot be reversed or amended.

5.2. Tickets and Merchandise

Refunds may be issued only under the following conditions:

  • Event cancellation by MIA
  • Product defect (must be reported within 48 hours of receipt)
  • Duplicate or unauthorized transaction (reported within 24 hours)

Refund requests must be submitted in writing to [email protected] along with proof of purchase and relevant details.

6. Data Protection and Privacy

6.1. Global Compliance

We are committed to protecting user privacy in accordance with:

  • Nigeria Data Protection Regulation (NDPR)
  • General Data Protection Regulation (GDPR) for EU users
  • UK Data Protection Act
  • Any other local data laws applicable to your region

6.2. Data We Collect

During purchases or registration, we collect:

  • Name
  • Email
  • Phone number
  • IP address
  • Payment details (via third-party processor)

6.3. Use of Your Data

Your information is only used for:

  • Processing orders and payments
  • Communication and customer service
  • Fraud prevention and security
  • Legal compliance where applicable

We never sell or rent your personal information to third parties.

7. Your Rights as a Customer

You have the right to:

  • Access the personal information we hold
  • Request corrections or deletion
  • Object to certain processing activities
  • Withdraw consent at any time
  • Lodge a complaint with a relevant data protection authority

Requests can be made via: [email protected]

8. Customer Support and Disputes

Customer inquiries are responded to within 48 hours. All complaints and disputes should be submitted formally via email with proof of transaction or order.

9. Limitation of Liability

MIA shall not be liable for any:

  • Losses due to payment processor errors
  • Misuse of the website by users
  • Third-party service failures
  • Delay or non-performance due to force majeure (e.g., natural disasters, internet outages, political unrest)

Our liability is limited to the amount paid for the service or product in question.

10. Jurisdiction and Governing Law

This policy is governed by the laws of the Federal Republic of Nigeria, but we honour consumer protection laws applicable in the user’s local country for international users.

Any disputes will be resolved amicably first; if unresolved, they shall be submitted to the appropriate legal jurisdiction based on the nature and location of the dispute.

11. Contact Information

Magnified Influencer Awards
📧 Email: [email protected]
🌍 Website: www.magnifiedinfluencerawards.com